Customer relationship management can be complicated. The lack of agility and poor communication between your teams can lead to a skewed vision of your customers and a dull or ill-adapted communication. This is where we come in: to help you build a custom tool to make interactions more fluid, develop a 360° view of your customers and personalize your exchanges.
I always perform the same manual tasks
I am lost in my documents
I don't know if my campaigns are effective
Information does not flow well between my teams
I don't know who my customers are
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If you had a magic wand, what features would you want to implement? We'll find the answer in this workshop!
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Which of the desired features will have the most impact on your business? We analyze the business interest and technical complexity of each feature.
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It's time to choose! We decide on the features for our first development cycle.
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Each development cycle lasts 3 weeks. We conduct several requirement expression workshops and then develop the requested functionalities.
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We are action-oriented! We present you with the results of the developments. If they are validated, you can immediately start using your new tool. If not, we will keep on exchanging until you are satisfied with the result!
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Here we go again! Re-prioritization, taking into account the new knowledge, development of the functionalities and delivery in production. We chain the development cycles until the end of your project!
How to improve your customer relations?
The CentraleSupélec Foundation shares its experience with Tenolo.
Discover how the CentraleSupélec Foundation has succeeded in centralizing its information in a single location, fostering communication with other CentraleSupélec departments and personalizing interactions with its donors!
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Tenolo is a Microsoft partner specialized in Dynamics 365 Sales, Marketing and Power BI technologies. All of our consultants are certified experts.
Tenolo's Agile methodology, developed over the course of our projects, helps us to rapidly deliver value to our clients while remaining flexible and transparent.
The Low-Code technology, on which Dynamics 365 tools are based, allows us to shorten development time and reduce support and maintenance costs.
Development time is shortened: 1 month in Low-Code versus 3 months for traditional languages. We are faster and more agile than traditional methods.
The success rate for our project is also drastically increased, with a usage rate higher than 95% on all our projects.
Communication with your other business tools. Our tools can be complemented by numerous integrations and add-ons, such as LinkedIn Lead Gen (LinkedIn integration), Customer voice (real-time polling), Power BI (analytics) or by classic API's.
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Here is one of our recent projects that includes two phases: project preparation + development waves.
In this case we developed a custom CRM to helpa team manage its activity and centralize its information. One part of the development was "typical" (management of contacts andcompanies, prospecting, activity management) and the other required a custom approach (of laboratories and research projects, implementation of tags). This CRM was interfaced with Outlook for the management of activities (Emails, Appointments, tasks). Dashboards were developed and the whole team was trained. A one year support was put in place.
An ideation workshop was organized to define the scope of the project. The users were able to list all their needs. We prioritized each of their requests from a business point of view and we estimated their technical complexity. This analysis allowed us to define the roadmap.
We met with all the future users of the CRM. We studied the company's operations to understand its context and its challenges. Finally, we built the basic platform on which the project would be built.
All users were equipped with Microsoft Dynamics for Sales and Marketing licenses.
The first development cycle lasted 3 weeks. We conducted several workshops to express the needs. The main functionalities were developed. After only 3 weeks, the CRM was in production!
Users were able to test the CRM in real conditions. This helped us to quickly identify aspects of the CRM that had no added value and to redirect our efforts towards the most important functionalities. The dashboards were implemented and the CRM was interfaced with Outlook.
The teams were trained on the tool. We provided support with their first marketing campaigns and on data import. We continued to incrementally improve the CRM after the first two development cycles.
Each project is unique. Contact us for more information!
Total:
25 days
20 000€
